When we moved to a dual-track delivery approach for our Bank of New Zealand Digital product teams, it felt more like Dueling tracks. People knew why we were doing it but were confused about how to link discovery and delivery. Who should do what, when and how? It became a clash of collective egos, stepping on each other’s areas of expertise. This is about how we brought clarity, alignment and direction to those teams by creating a Product Management playbook and how it had a profound effect on how we work and communicate with one other.