The Systems Approach in Organizational Transformations

Added to People

I had the pleasure of interviewing Maica Trinidad, who is an anthropologist by training and an Agilist by vocation.


Her training in Social Sciences has allowed her to see business and Agility from a different and enriching perspective. Maica has been supporting companies that seek to transform towards Agility for more than a decade. In addition to being a consultant, she is a frequent speaker at Agile conferences in her native Spain.

Maica began by saying that systems exist within each other, so people could be seen as systems that interact within larger systems that are companies. Therefore, a systemic vision is something that should not be lacking in the daily life of a change agent.

Systemics is a way of looking at the world that fits the way organizations see their projects. The Theory of Complexity is another theoretical piece that contributes to understanding organizations. The Industrial Revolution contributed to the separation of systems into smaller pieces with over-specialized people in trades; this over-specialization can backfire, according to Maica.

At the knowledge level, excessive specialization also has an impact because it prevents us from seeing the overall context. Systems thinking that considers complexity in the end ends up being beneficial for understanding the dynamics of companies, she said.

According to Maica, anthropology is a systemic science that seeks to understand phenomena of organizational breadth, while organizational psychology aims more to study individual phenomena. For her, the complexity of an organization comes from the interaction dynamics of the people who comprise it. Focusing on people can obscure the dynamics and patterns that depend not on people but on the global system.

An individual phenomenon that is repeated several times can indicate a pattern that responds to internal system dynamics. Denial is a cultural strategy of reaction to a situation that produces tension in a system. Maica noted that psychologists focus on individual phenomena, and anthropologists look rather for patterns in order to understand and initiate change from there.

She said that personalities catalyze social phenomena and therefore it is possible that individuals can change a system — and the system, as it changes, will influence the behavior of the other individuals who collaborate in it. She used the metaphor of having the earth prepared to receive the seed of Agility; that is, to have a system that is open to Agility.

Maica mentioned the “culture clamp” that includes materialistic and idealistic currents of anthropology. The materialistic current includes processes — by endowing these processes, it becomes possible to change individual behavior. The correct processes will lead to correct results, and therefore within companies the good or bad results should not be attributed to individual people.

She said that humans are social beings who, for the most part, are willing to collaborate in teams and companies provided that conditions and processes are adequate. In addition to providing the correct processes, Maica suggests generating the ideas, narratives, and visions of where a company is going with change.

Maica shared a final recommendation: if you work with people you, should start reading about social sciences to better understand others and the system. If we look only at the individual level, we can lose sight of the entire company, and this may be a high price to pay.


About the Author


Juan es un capacitador, expositor y pensador alternativo. Desde que Juan se expuso a Scrum a principios del 2007 se comprometió a continuar aprendiendo y aplicando Scrum en los equipos y organizaciones donde trabajo. Su camino lo ha puesto en los roles de ScrumMaster, Scrum Trainer, y Product Owner. Juan cumplió el 2014 con todos los requisitos del Scrum Alliance para ser un Certified Scrum Trainer® (CST) y es ademas un LeSS Friendly Scrum Trainer.

Como CST y LeSS Friendly Scrum Trainer Juan ha entrenado a más de cuatro mil trescientos estudiantes en cursos de CLB, CSM, CSPO. A-CSM y A-CSPO en diez países del continente americano. Juan también a dado cursos privados para compañías como: Citibanamex, Marsh, Slalom, Deloitte, Walmart, CGI, SAIC, Express Scripts, T.Rowe Price, Time Warner Cable, ViaSat, Garmin, Moffitt, Kyva Systems, Blue Book Network, Insurance Auto Auctions and BlueCross BlueShield.

Juan fue miembro voluntario del Board de Directores del Agile Alliance donde sirvió por dos periodos consecutivos de tres años hasta el 2019.


This is an Agile Alliance community blog post. Opinions represented are personal and belong solely to the author. They do not represent opinion or policy of Agile Alliance.