Agility in Shared Services: Reigning in the Chaos
The “ITSM Tornado” has been defined as the “whirlwind of requests for Platforms, IT Service Management, and infrastructure support that come in from many different directions, by the minute or […]
How to Stop Admiring Your Problems
It is unclear when the phrase “stop admiring the problem” came into my leadership tool kit, but I have been using it to improve my personal and business life for […]
Scrum and Micro-Retrospectives
One of the twelve principles behind the Agile Manifesto says: “At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly”. Agile […]
