Agility in Shared Services: Reigning in the Chaos
![](https://www.agilealliance.org/wp-content/uploads/2021/02/it-service-managment-header-1024x213.jpg)
The “ITSM Tornado” has been defined as the “whirlwind of requests for Platforms, IT Service Management, and infrastructure support that come in from many different directions, by the minute or […]
Supporting People Through Change
![Supporting People Through Change](https://www.agilealliance.org/wp-content/uploads/2020/06/supporting-people-through-change-esther-derby-1024x432.jpg)
A few weeks ago, I stood in the alley talking to my neighbor about the coronavirus situation (from an appropriate distance). “It can’t get worse,” he said. “It can always […]