Agility in Shared Services: Reigning in the Chaos
The “ITSM Tornado” has been defined as the “whirlwind of requests for Platforms, IT Service Management, and infrastructure support that come in from many different directions, by the minute or […]
Supporting People Through Change
A few weeks ago, I stood in the alley talking to my neighbor about the coronavirus situation (from an appropriate distance). “It can’t get worse,” he said. “It can always […]
