What is “UNDONE” Department And How To Eradicate It?
What is Undone Department?
“Undone department—This department, ideally, does not exist.
Unfortunately, sometimes the teams are not yet able to create a true shippable increment every Sprint. This is reflected by their “Definition of Done” not being equal to “Potentially Shippable.” The difference between them is called Undone Work. Someone needs to do this Undone Work, and a common “solution” is to create separate groups that pick up the “undone work”—the undone department. More on this in the Definition of Done chapter.
Undone departments such as test, QA, architecture, or business analysis groups should never exist in the smaller LeSS framework groups; rather they should be integrated into the teams from the start. On the other hand, we unfortunately still frequently see an operations or production undone department in LeSS adoptions, as they often cross organizational boundaries.
A goal in every LeSS adoption is to remove the undone department. How long will this take? The answer is highly dependent on how fast the organization improves its capability.” – from the 3rd LeSS book (Large Scale Scrum: More with LeSS)
7:00 – 7:05: Welcome
7:05 – 7:45: Talk from Gene
7:45 – 8:00: Q&A
Gene Gendel is an organizational design specialist, agile/lean coach and trainer, consultant and adviser to senior leadership. Almost 15 of 20+ years of his professional experience – Gene dedicated to working with companies of various sizes and lines of business, trying to help them improve internal dynamics, organizational structure and becoming a better place to work. Gene engages at all organizational levels: senior- and mid-level management, teams and individuals. In his work, Gene uses various methods, tools and techniques to amplify learning by others and to ensure that people gain autonomy after Gene “coaches himself out of the job”.
Gene is Certified Agile Coach (CAC), by Scrum Alliance – small elite community of Scrum Alliance Certified Enterprise Coaches (CEC). Today, he is the only CEC who resides in NY State. Gene is also one of the co-creators of Team Level Coaching Certifications (CTC) program for Scrum Alliance.
Gene is also one of very few (21) Certified LeSS Trainers (CLT) globally and one of very few that are based in the United States.