Abstract/Description

Organizations today want to be more responsive to their marketplace opportunities, more productive and more efficient; they want to be agile. Many have implemented agile practices for improving software development. But if you want to really make a difference it requires leadership that emphasizes creating, satisfying and delighting customers every day.

This session focuses on leadership and tactical techniques for delighting your customers that you can take back and put to use. You will learn how a culture of delighting customers is built around a work force characterized by high levels of productivity, continuous innovation, and elevated levels of sustained motivation and job satisfaction.

Your customers are your lifeblood; it’s not enough just to satisfy them, you need to delight them. You need them sharing their delight with others, sharing opportunities with you, and coming back again and again.

Make it your new bottom line! Focus your organization on delighting your customers. Your customers will love you and so will your shareholders. It’s hard work but immensely rewarding.

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