Abstract/Description

Empathy – a core element of design thinking and a precondition for high-performance teams.
We instinctively recognize the impact of empathy – or more often its absence – but how do we develop this skill?
And what are we talking about when we use the word empathy – which of the eight recognized types matter most to us at work?

Join Andrew and Sue to explore and experience how this these questions can be resolved with tools such as the Empathy Toy. In an agile context, this has proven useful for:
– aligning product management, designers and customers
– generating common understanding amongst new team members (i.e., liftoff)
– improving skills at conflict resolution between team members
– generally improving communication amongst stakeholders.

What to expect:
A customized minds-on session that explores the specific challenge of developing empathy skill
A group play session that provide opportunities to observe and practice skills that are difficult to teach
Facilitated debrief session that helps you draw parallels between the game and your own work
Multiple opportunities to reflect on how to apply empathy, creative dialogue, and self-assessment in your work

Using the Empathy Toy as an example, we will demonstrate ways to create a shared experience that touches on communication, cognitive empathy and creating alignment between people and within teams.

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