NASA’s Jet Propulsion Laboratory is an 80 year old institution with a history of unprecedented success in robotic space exploration. From Voyager to Curiosity to Cassini, JPL missions continue to delight the public. However, as technology evolves and advances, and our spacecraft capabilities become more complex, the need to design our ground systems around both the user-operator and the everyday people who get our data becomes more important. In this talk, Krys Blackwood, Senior Lead User Experience Designer in the Human-Centered Design group at JPL will talk about the ways in which JPL is adapting time-tested procedures and rigorous processes to involve iterative, user-centered approaches from mission design all the way through launch and beyond.

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