If you work with people, conflict is inevitable. Even the most dynamic, productive teams experience conflict; disagreements arise, ideas collide, and passions about principles can be tested. This could possibly describe your relationship with a customer or two. A key question is: does conflict on your team or with a customer lead to resentment, rivalry or hostility? Whether you answer yes or no, what is the outcome you want and how can you achieve that?
Agile teams value responding to change over following a plan; collaborating with customers to meet their needs; and prioritizing individuals and interactions over processes and tools. A core component for being in alignment with these values is developing individual and team skills for handling conflict so it serves the desired outcome.
In this highly interactive program, participants will explore key skills for navigating differences and conflicts at work. You will learn a simple four-step protocol to follow for achieving outcomes that work for all parties involved. You are encouraged to bring your real life situations to the experience for practice.