Have you been thinking about the idea of taking Agile methods and applying them beyond your technology teams?
Jennifer Richardson, SVP of Operations from BCBSNE, will share the story of how her claims department embraced Agile and tailored the approach to fit their needs.
Key areas we'll focus on:
- Business drivers for doing things differently.
- How we designed the Workforce Management teams and what roles were established.
- The transformation journey for the Resource Manager role.
- The cultural impact of this change and survey results.
- Lessons learned and advice for adopting Agile in your own business areas.