Abstract/Description

Have you been thinking about the idea of taking Agile methods and applying them beyond your technology teams?

Jennifer Richardson, SVP of Operations from BCBSNE, will share the story of how her claims department embraced Agile and tailored the approach to fit their needs.

Key areas we'll focus on:

  • Business drivers for doing things differently.
  • How we designed the Workforce Management teams and what roles were established.
  • The transformation journey for the Resource Manager role.
  • The cultural impact of this change and survey results.
  • Lessons learned and advice for adopting Agile in your own business areas.

Additional Resources

About the Speaker(s)

Jennifer Richardson is a senior vice president, operations, for Blue Cross and Blue Shield of Nebraska (BCBSNE), and is a leader on the company’s service team.Richardson started at BCBSNE as a staff attorney before taking responsibility in claims processing. Today, she is responsible for all aspects of claims processing, information services, data analytics and our continuous improvement teams.Richardson is active in community service and currently serves on the following boards and committees: * Kids Can Community Center, board member and secretary * March of Dimes, board member * Children’s Respite Care Center, board member * Women’s Center for Advancement, board member and secretary * Institute for Career Advancement Needs, board memberRichardson was a member of Leadership Omaha, Class 33 and participated in the Influence and Bringing Spirit to Leadership programs for Executive Leadership.Richardson earned a bachelor’s degree from the University of Iowa and a juris doctorate’s degree from Creighton University.