Transformational innovation requires a deep understanding of and commitment to addressing mental models which are often the cause of broken systems. This presentation will demonstrate how agile methods can benefit from a better understanding of the bigger picture. It has been stated that “more software projects have gone awry from management’s taking action based on incorrect system models than for all other causes combined.” Many development project failures are rarely technical and can often be attributed to unintended consequences due to a lack of understanding of people, policies, and other impacted systems.

This workshop will present useful techniques for achieving technical excellence by using technology as a tool, agile as the method and systems thinking principles as the foundation. We will cover three case studies which demonstrate how “mental models” have impacted technology projects in the areas of health, technology, and business. We will discuss how to integrate three systems thinking strategies into your service delivery operations: causal loop diagrams for aligning mental models, iceberg model for problem-solving and double loop learning for making transformational improvements.

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