Abstract/Description

Doing what you say you will do, when you say you will do it, is one of the key ways to build a relationship of trust. Conversely, nothing erodes trust more quickly than a couple of missed deadlines or broken promises.

The ability to make and keep commitments is one of the hallmarks of a true Software Craftsman. Likewise, the most effective teams harness the power of commitment to forge strong and healthy partnerships with their customers. This is a surprisingly rare skill, but one that can be learned and improved.

In this session we'll look at the different kinds of commitments we make as individuals and teams. We'll distinguish between commitments and predictions. We'll reflect on why we sometimes commit when we shouldn't and vice versa. Most importantly, we'll practice some crucial "commitment conversations."

Additional Resources

About the Speaker(s)

No bio currently available.