Abstract/Description

Organizations today want to be more responsive to their marketplace opportunities, more productive and more efficient; they want to be agile. Many have implemented agile practices for improving software development. But if you want to move out of traffic and into the fast lane it requires leadership that emphasizes creating, satisfying and delighting customers every day.

This session focuses on leadership techniques for delighting your customers that you can take back and put to use. You will learn how a culture of delighting customers is built around a work force characterized by high levels of productivity, continuous innovation, and elevated levels of sustained motivation and job satisfaction.

Your customers are your lifeblood; it’s not enough just to satisfy them. You need them sharing their delight with others, sharing opportunities with you, and coming back again and again.

Move into the fast lane! Focus your organization on delighting your customers on a continuous long-term basis. It’s hard work but immensely rewarding.

Additional Resources

About the Speaker(s)

Mike Vincent is a veteran software entrepreneur based in Orange County, California and Kona, Hawaii. He currently provides clients throughout North America with Scrum training and coaching, and application lifecycle management training and consultation primarily focusing on Microsoft .NET technology. He has been in the software business for over 30 years in addition to marketing management, construction management and structural engineering positions. Actively involved in the user community he is a frequent presenter at developer events. He is a Microsoft Visual Studio Application Lifecycle Management MVP and Scaled Professional Scrum Trainer.