Ever had a situation on a team where personalities are such that they are unable to work an issue? It happens all the time, doesn't it? I don't know about you but I've found that the advice for dealing with these situations is often very "touchy, feely" to the point where I feel I am being asked to become something I am not - something like a marriage guidance counsellor. Worse, I have found working this way creates an additional barrier and actually gets in the way of working the issue. I think this is because of the personalities that I am working with - people who see themselves as more analytical and introverted - but I suspect this is also partly an expression of my discomfort in using approaches that do not fit in with my personality. In either case, different "tools" are required to get good results.

The overall theme of this session is the development of approaches that are "experimental", "observational" and "data-driven". These approaches help drain negative emotional input to addressing the issue at hand while allowing the issue to be worked and resolved. The basis of the workshop is a presentation of thinking, ideas and approaches that I have used. Table exercises will be used to generate additional understanding as well as gather up experiences and approaches that you have.

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About the Speaker(s)

Software professional with extensive experience in whole process - from initial conceptualization and business plan through sales, delivery, implementation and support. Most recently focused on coaching aimed at bringing the business view back into the software / solution development process. Primary focus has been on the product management, development and certification roles and working on optimizing the overall delivery process (concept to cash) using Scrum, Agile and Lean as a "toolbox." Specialties: Scrum, Agile, Lean, Organizational / Culture Change