Abstract/Description

Healthy conflict helps build stronger teams. This should come of little surprise. Yet, leaders are all too familiar with the struggle to get members of your team to take ownership of resolving their conflict. I certainly faced this challenge until I started leveraging people’s curiosity. Obviously, each conflict situation can be dramatically different. However, underneath most conflict there is often a misalignment between perceptions and intentions. Join me as we step together through a real world example of priming a person for conflict resolution. Expect deep personal reflection as we explore how immediate reactions can influence perceptions and as leaders how we can encourage others to want to resolve their own conflict. All while, learning techniques that leaders can implement to avoid accidentally or intentionally taking ownership for the conflict.

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