Abstract/Description

Healthy conflict helps build stronger teams. This should come of little surprise. Yet, leaders are all too familiar with the struggle to get members of your team to take ownership of resolving their conflict. I certainly faced this challenge until I started leveraging people’s curiosity. Obviously, each conflict situation can be dramatically different. However, underneath most conflict there is often a misalignment between perceptions and intentions. Join me as we step together through a real world example of priming a person for conflict resolution. Expect deep personal reflection as we explore how immediate reactions can influence perceptions and as leaders how we can encourage others to want to resolve their own conflict. All while, learning techniques that leaders can implement to avoid accidentally or intentionally taking ownership for the conflict.

Additional Resources

About the Speaker(s)

Passionately focused on the facilitation of high-performance software development environments, Tricia Broderick has more than twenty years of experience in software development. Her leadership, training and coaching at all levels of an organization, helped lay the groundwork to shift teams from over one-year product cycles to feasible daily delivery of high-quality software and services. With this first-hand experience, she openly shares stories and examples to inspire people to reach new heights through continuous reflection and growth. As a coach and trainer, within the Agile For All team, she is dedicated to making a difference in creating healthy workplace cultures. Tricia is an exceptional leader, coach, mentor, facilitator, trainer, and engaging speaker.