Abstract/Description

“How information is communicated to employees during a change matters more than what information is communicated. A lack of audience empathy when conveying news about an organizational transformation can cause it to fail.” –Patty Sanchez

As a leader, do you struggle to build trust, influence others, give effective feedback, and enable collaboration? This session will explore how empathy – the ability to understand others’ needs and ensure that they know that you understand them – is what Charles Duhigg calls a “keystone habit”, a behavior change that unlocks other cascading behavior changes and why that habit is critical to leaders’ success. Along the way, we will examine the particular challenges that leaders face and give you seven simple tools to enhance your practice of empathy.

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