Abstract/Description

Coaches and ScrumMasters are often hired to help teams. But sometimes the problems facing a team are not of the teams making. Those problems require help from managers to fix. But, managers may not connect the struggles of the team with the environment or management actions. However, telling the managers they are doing things wrong is not a winning strategy to gain their cooperation.

In this session we’ll share techniques to engage managers in problem-solving without blaming them. We’ll explain and practice depicting problems with diagrams such as “The Shape of the Problem”. The problem’s shape helps us find factors to create the influence diagram and places to intervene. When we know where to intervene, we can use force analysis to consider which actions might work best.

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