Growing pains – Scaling Agile to achieve greater capability in service delivery

About this Publication

The team I was working with had a “great problem” – more work than we could deliver. However this success brought mixed blessings as the strain of growing so quickly was starting to show. We had a backlog of work, process issues, resourcing and quality issues and a lot of knowledge residing with one or two of the original start,up team who were now single points of failure.

The innovative, “can do” attitude of the start,up company was still there but we were having growing pains. We knew that what we were experiencing in our market (Australia) would eventually be seen in our USA market if we didn’t find a solution to our growing pains.

We looked to Lean and Agile as a multidisciplinary approach to achieving an effective product strategy, development and delivery capability that could be scaled to the whole organization.

As a result of our optimization for lean delivery we had an empowered team, improved quality, know velocity and capacity and an organization that is learning to deal with changes and project complexity. In the short term we achieved greater transparency of projects, increased collaboration and knowledge sharing across teams and the team now had a better understanding of the “what” and definition of done and a process to handle unknowns and respond to changes. Projects are now managed in programs of work and we now have a product and service delivery roadmap to ensure enterprise aims for product development are linked to implementation strategy and delivery.

About the Author

Mia is an experienced Enterprise Agile Coach, Professional Scrum Trainer (PST) and Senior Program Manager with over 15 years senior executive experience leading and implementing ICT programs and projects including digital transformations, from planning through to development and implementation. Mia’s experience includes working within commercial and federal government sector, and encompasses large scale IT programs and system integration implementations. Mia’s areas of specialty include: Agile Coaching, Portfolio Program Management, ICT Strategy, Business Analysis, Product Management • Leading and managing teams of consultants, project team members, and operational staff; • Business engagement with senior executives , program boards, internal and external stakeholders • Developing strategies and roadmaps for ICT programs • Developing business cases • Program management and managing multiple project working in parallel • Enterprise Agile (Agile at scale) • Change management • Expertise in the analysis, design and delivery of business and technological solutions; • Agile/Scrum Coaching • Workflow and Business Process Modelling. As an experienced ICT Program Manager, Mia is able to build strong relationships with senior executives to understand the key objectives and strategic intent of the program. In her roles as a senior project manager, Mia has been successful in planning through to implementation of programs and IT systems with a focus on business needs and enterprise goals. Mia has a reputation for innovation, managing change, implementation and successfully delivering programs. Mia is a certified in Prince2 and is a certified Scrum Master and Scrum Professional. Mia has an MBA and a Bachelor of Commerce.