Cheryl Hammond, a.k.a. @bsktcase, has a couple decades’ experience as a software leader in the private and public sectors. She ran her team’s successful adoption of Scrum-ban for a mission-critical regulatory compliance project under multi-agency state and federal government oversight, mentored former COBOL devs into true-believing unit-testing XP evangelists, and turned a threatened software product at risk of litigation into a lean, revenue-generating flagship offering in nine months, all of which leads her to believe that anything is possible. She is not sorry for her many biases, including strong preferences for servant-style leadership and team-based, holistic problem-solving and a strong aversion to agile zealotry. Whether consulting or in-house, Cheryl endeavors to make life suck less for software delivery organizations and the humans who inhabit them.