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Kelsey van Haaster

Kelsey van Haaster is a Principal Consultant with Thoughtworks Inc. She has more than 15 years experience working with organisations and teams, helping them to transform their approach to work towards one which encompasses the benefits of Agility. Over the last 20 years, Kelsey has worked as a technologist, a researcher, a teacher and as a business analyst, in a range of different domains. Kelsey is currently working with ThoughtWorks internal TechOps group, in the role of Product Owner for Identity, ThoughtWorks' IDP product. Kelsey regularly speaks at conferences and community events and continues to provide facilitation and training services, internally to colleagues, and the community. She is currently working on her PhD at Charles Sturt University where she is conducting research into organisational agility.

Experience Reports When rolling out a new security product, engaging the services of an experience designer is not often front of mind. This is a story about why i…

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