Sue Johnston helps you talk so people listen, listen so people talk and change the world, one conversation at a time. A professional coach and coach trainer, her interests have always been interpersonal communication and teamwork. A former journalist, she enjoyed a second career as an employee communication specialist, introducing technological, organizational and regulatory change in large financial institutions. (She was part of an early XP project in the '90s.) She launched It's Understood Communication to help build better teams and organizations through improved interactions. With a background in IT, degrees in psych and business, professional training as a coach and a base in Waterloo, Ontario, Sue is now actively involved in the agile community and a regular conference speaker. Her popular learning programs in coaching and facilitation are accredited by ICAgile. She is the author of 'Talk To Me: Workplace Conversations That Work' and a partner in Leanintuit.