Sue Johnston helps you talk so people listen, listen so people talk and change the world, one conversation at a time. A professional coach and coach trainer, her interests have always been interpersonal communication and teamwork. A former journalist, she enjoyed a second career as an employee communication specialist, introducing technological, organizational and regulatory change in large financial institutions. (She was part of an early XP project in the '90s and a teleworking pioneer.) She launched It's Understood Communication to help build better teams and organizations through improved interactions. With a background in IT, degrees in psych and business, professional training as a coach and a base in Canada's "Tech Triangle," Sue is actively involved in the agile community as a coach, facilitator and speaker. Her popular learning programs in coaching and facilitation are accredited by ICAgile. She is the author of 'Talk To Me: Workplace Conversations That Work' and a partner in Leanintuit.